Some of the comments made here are very interesting, I can see why some people feel and act the way they do, but it does not seem that many have the ability to rationalise the actions of others.
It makes me wonder with regards to dentistry as it�s the topic of discussion, what assumptions are made in order to form an opinion, for instance you must assume:
- That the receptionist's function is to annoy and inconvenience you in every way possible
- The dentist is refusing to accept the rest of your family and street for treatment because they are evil and cruel it has nothing to do with his/her list already being double booked
- The dentist is sat upstairs reading a magazine, deliberately keeping you waiting despite having a waiting room full of people and home to go to
- Even though you have waited 2 weeks (or much longer!) for your current appointment due to the high volume of patients you cannot have another one for at least 1 week, 'why not tomorrow' this is done to inconvenience you (it must be as surely there aren't other patients coming in tomorrow?)
- The dentist is on holiday this week (again this is purely to inconvenience you) despite having been there for the previous 51 weeks, why would they need a holiday, surely they live in the practice and there life is fulfilled by the practice of clinical dentistry isn't it?
- You are billed for a missed appointment as per practice policy as stated on posters on the walls and the letters you receive, you are able to rationalise not paying because you were kept waiting a long time for an appointment
- You feel that you have been treated inappropriately so will storm out and not return, that will teach the dentist (who already has more patient�s than they know what to do with and is probably unaware of the problem you have had?)