Sorry to spoil the 100% record with you guys but i've just had Sky install a HD box for me. He phoned me at 8.30 to advise he would be arriving within the hour...and he did. Minimum fuss and a very knowledgeable engineer made for a pleasant experience(and he turned up in a proper van!). I also signed up for Sky talk and got my BT installation charge back, got a free wireless router for my broadband, all for an extra �5. And I saved �50 on my box for taking out Talk and surf. And I got �50 worth of M&S vouchers. Being ex Virgin Media, I do feel Sky has the upper hand, especially when it comes to HD.