The first site I looked at includes the following right at the start:
There are five key workstreams to the citizen-focused policing programme:
� improving the experience of those who have contact with the police
� rolling out a neighbourhood policing approach across all forces by 2008
� effective community engagement � which includes consultation, marketing and communications, and public involvement
� public understanding and local accountability of policing
� organisational and cultural change to bring about increasingly responsive services where feedback from frontline staff and the public is used continuously