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in a pickle, thats terrible - i'm sorry you went through all that.
unfortunately i've no idea what her family situation is, but i'm sure if she had any perhaps she wouldn't be so freely independent as surely they would've found her some care.
maybe its just me - when i worked in a convenience store when i was younger i somehow 'adopted' an ederly woman, to the point where everyone called her 'Emma's old lady'. I became quite close to her (she always came in on my shifts) and i had to watch her get gradually worse to the point of er...following her around the shop with a mop, which she didn't even notice - she died not much longer after that at home.
i just don't want to be kicking myself if i hear somethings happened to 'shouty lady' and i hadn't done anything - squarebear, thats exactly one of my concerns.
thanks for your help guys