Consumer legislation states that a member of the public may be legally entitled to a full refund of all payments if purchased goods are:
� Not of satisfactory quality (for example faulty or damaged)
� Not fit for their normal purpose or any particular purpose the buyer made known to the seller
� Not as described.
If specific faults are pointed out to the consumer at the time of purchase then no claim can be made in relation to those faults. However, if other faults develop then the consumer's legal rights remain the same as when the goods are perfect or full price, therefore they may be legally entitled to a full refund.
The
Consumer Transactions (Restrictions on Statements) Order 1976 makes it an offence for a trader to include any restrictive statements in regard of any purchase made by a consumer. Therefore any advertisement, label, bill, invoice etc. which includes phrases such as:
� �No Warranty Given or Implied�
� �Sold as Seen�
� �Sold on Trade Terms�
are all illegal. Notices of this type are not acceptable even if they include the statement "Your statutory rights are not affected".
Your local Trading Standards Office would no doubt be keen to visit this trader...
http://www.tradingstandards.gov.uk/consumers/c onsumers.cfm