Twazerk, you say yourself that you never visit your doctors, therefore i dont understand how you can have an informed opinion on the appointment system. It is simply not true about not being able to get an appointment within 48 hours, as the government have set down that ALL gp surgeries HAVE to provide appointments within 48 hours for "emergencies" If your surgery are not living up to this, instead of just whinging about it, report them to the local pct who will review their contract, and make sure they are sticking to it, or take away their contract.. If you feel the attitude of the receptionist is substandard then again, instead of just bitching about it, inform someone; make a complaint; speak with the practice manager
if you feel you have an emergency and cant be seen at the surgery, take yourself to A and E. If it is truley an emergency they will see you and help you(even if it takes some time; the doctors arent just sitting twiddling their thumb waiting for you to arrive). If it is not an emergency, then make an appointment for the future with the gp.
In lots of areas now you can get a private gp, so if you remain unsatisfied then you have to option to pay for a gp service and good luck to you. At least you dont get ignorant patients not turnng up when they have to pay!