Mobile phone advice needed!

[hayley2956]

Hello all
Upgraded my phone end of March, and beginning of May it froze and wouldn't switch on. Sent it back to 02 who have sent me out a refurbished model of a different colour, which I don't like. They say that because I had my phone over 28 days (albeit only about 10 over) then all I am entitled to is a refurbished model. Im not happy about this and would like a brand new phone as its not my fault the phone broke.

Anyone got any good points I can raise during my next argument with o2 please??

xx

[markh1972]

hi hayley i cant give you exact advice only my experiance with mobile phone companies,i found that the work pretty much close as the can to the law without breaking it.....i brought a mobile a few years ago,it went wrong,fair enough,i sent it back 30 days later i phoned up only for them to tell me they lost it,they sent me another it went wrong again i sent it back they repaired it sent it back to mysself it went wrong again!!!!i sent it back they again lost it,so i went to the consumer advice centre and belive it or not they had done nothing wrong they could have it back 3 times before refunding me(i eventually did get my money back only after sending a recorded letter to the head office with a list of there errors)my only advice is ask them as a matter of goodwill gesture to replace the one with the one you orriginally had...if not remember them next time you upgrade and tell em to do one

[markh1972]

p.s o2 are very expensive next time try t-mobile flext tarrif