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On 21 December 2004, my wife discovered that �99.95 had been paid to a company called TLC AMA. She has never got involved in any kind of transaction with such a company! She contacted the bank and was told that she would have to wait for ten (10) weeks while the issue is investigated.
After trying to trace what TLC AMA was, I decided to make a random search on the net about TLC AMA. We were surprised by the findings. A lot of people have had a similar amount deducted from there accounts and at about the same time. Can any one out there help explain how this happened and what this company really is [Edited for legal reasons - AB Editor]
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I've also done some Googling and found this on another site Here . It seems to be relating to the same problem although the company name is slightly different.
I would suggest contacting the Bank again and insisting that any credit or debit cards for that account are cancelled, pin numbers changed etc (I assume that was the way the transaction took place) also check that the account details are secure or changed to prevent further problems.
10 weeks seems a very long time for an investigation and answer. Insist on seeing the bank manager.
Also report this to the police. If you have no knowledge of the transaction it would be considered as theft/fraud and as other people appear to have had a similar problem it already be under investigation.
Good luck
This company is Vector Travel and Lesure.
I had the same thing happen to me, I had purchased a Lateral Thigh Trainer through a shopping channel on SKY. When I was on the phone they inticed me to take a holiday voucher scheme. They told me that if I didn't want it I didn't have to do anything, if I wanted it I would phone to proceed and they'd take the money.
I didn't phone, but they took the money anyway.
There phone number is 08709033790. I had to return a voucher pack back recorded delivery and phone with the delivery ref number, then they give back the money.
Hope this helps.
I had exactly the same thing happen to me! I purchased an item from a shopping channel on Sky and was asked if I would be interested in looking at literature relating to a Travel Club, I said no, then the sales assistant said "well it is free to look and you are under no obligation, just ring us if you would like to join". I wasn't interested but decided to put the pack away just in case I changed my mind - smart move! I was horrified whae I saw my statement with �99.95 on it and reported it to the bank and to the Police. After a lot of investigating the bank found who had taken the money and gave me a telephone number. The Customer Services guy at TLC was very helpful but was insistent that I had been told I had to contact them within 21 days or I would be charged. I was emphatic that this was not the case and he said it was not a problem, just send the pack recorded delivery and I would get my money back. It cost me �5.20 to send and I am hoping to get my money back this week as promised! Please be aware that the small print states that if you do not cancel within 30 days of initial payment being taken you will not get a full refund!
I still think it is fraud as there is no way they should be taking money from our accounts for anything other than the items we originally purchased. I even queried why, if I was now a member, had nothing been sent to me confirming this - there was no reply to this!
How many poor devils do not check their bank statements and have been charged!!! I know this a lesson well learnt for me!