ChatterBank0 min ago
Laptop keeps crashing!
6 Answers
My laptop keeps crashing and restarting and it's driving me nutty! They are is no warning - a blue screen appears with some text but it disappears too quickly for me to read it. When the laptop restarts it notifies me that there was an error and window will try and find a solution for the problem.
The details of the error are:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: c5
BCP1: 862588D8
BCP2: 00000002
BCP3: 00000001
BCP4: 81CE7868
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini071208-02.dmp
C:\Users\Me\AppData\Local\Temp\WER-100651-0.sysdata.xml
C:\Users\Me\AppData\Local\Temp\WER4B70.tmp.version.txt
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I am cr*p with computer problems and don't know what any of this means! I am typing really fast cos I am sure it will crash again! It's a Dell laptop, o/s is Vista. I have had it since April. It only started crashing since installing updates. Please help!!! TIA!! :))
The details of the error are:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: c5
BCP1: 862588D8
BCP2: 00000002
BCP3: 00000001
BCP4: 81CE7868
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini071208-02.dmp
C:\Users\Me\AppData\Local\Temp\WER-100651-0.sysdata.xml
C:\Users\Me\AppData\Local\Temp\WER4B70.tmp.version.txt
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&c lcid=0x0409
I am cr*p with computer problems and don't know what any of this means! I am typing really fast cos I am sure it will crash again! It's a Dell laptop, o/s is Vista. I have had it since April. It only started crashing since installing updates. Please help!!! TIA!! :))
Answers
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Thks for your reply.
I don't think I have AVG antivirus. The laptop is exactly the same as it was when I bought it from Dell. I came with McAfee protection (?). I downloaded MSN and yahoo messenger and the Nokia Suite. But that was sometime ago. The problems only started occuring when I installed the updates - once in May, June and the latest earlier this week.
It crashed again this morning and this time saying something about 'chkdsk' needs to be checked. Then there was a succession of error messages about things in my c drive.
I will try your option below and reply if they don't work. Thanks again, appreciated.
I don't think I have AVG antivirus. The laptop is exactly the same as it was when I bought it from Dell. I came with McAfee protection (?). I downloaded MSN and yahoo messenger and the Nokia Suite. But that was sometime ago. The problems only started occuring when I installed the updates - once in May, June and the latest earlier this week.
It crashed again this morning and this time saying something about 'chkdsk' needs to be checked. Then there was a succession of error messages about things in my c drive.
I will try your option below and reply if they don't work. Thanks again, appreciated.
-- answer removed --
-- answer removed --
1 to 6 of 6
