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travel agent - response to complaint letter
hi all - hope ur having a gd morning so far....
we wrote a complaint letter to thomsons travel 24 days ago. we've heard not a peep from em. how long should i give them to respond before i chase this up? should i ring em to ask for a response ot the letter? or should i write another letter?
PS - to get maximum response to tis question i'm also posting it in the law section.
we wrote a complaint letter to thomsons travel 24 days ago. we've heard not a peep from em. how long should i give them to respond before i chase this up? should i ring em to ask for a response ot the letter? or should i write another letter?
PS - to get maximum response to tis question i'm also posting it in the law section.
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http://www.howtocomplain.com/cgi-php/complain1 .php3?MajorID=5&MinorID=13
What was the complaint about?
http://www.howtocomplain.com/cgi-php/complain1 .php3?MajorID=5&MinorID=13
What was the complaint about?
More details for the address at the above link...
Tui NE/UK Ltd
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8TT
Telephone No - 024 7628 2828
Fax No - 024 7628 2844
[email protected]
www.tui-uk.co.uk
Tui NE/UK Ltd
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8TT
Telephone No - 024 7628 2828
Fax No - 024 7628 2844
[email protected]
www.tui-uk.co.uk
thanks jenna - had a very quick read of that link (and will go back and read it in details shortly) ... that looks like it can give advice on complaining to atol etc, (which willb e my next step if we hear nowt)
the holiday, (a fly /drive) was a miscellaney of errors...the list is endless ...and to sum it up we ended up having to pay double out of our own pocket to repay for things that we paid THEM for in the beginning, (but which they failed to arrange - like car hire)
the holiday, (a fly /drive) was a miscellaney of errors...the list is endless ...and to sum it up we ended up having to pay double out of our own pocket to repay for things that we paid THEM for in the beginning, (but which they failed to arrange - like car hire)