Jeannie the question box gives an instruction as to what to put, number of letters, letters you have etc. However, people dont want to even give clues a lot of the time. There are also askers who dont rate answers or say thanks. Like Gen I spend a lot of time asking for more detail.
I dont know, and I have asked the editor to make an improvement on here and add instruction to crosswords. After asking twice Ed said yes, it will be done and nothing ever was......