return of freezer and compensation

[mandid12]

Hello. I purchased a fridge freezer from Comet which broke after 24 hours and ruined all the freezer and fridge contents I had just purchased for a abank holiday weekend. I received a replacement eventually (despite them trying to palm me off with a repair) but had to pay an extra �120 as they didnt have a similar one and also do without a fridge for a week. I was asked to keep food wrappers to claim for compensation and an itemised list which the driver would remove. The driver removed the packaging yet told me the office would contact me for the itemised list which totalled �89. I now have been told they are sending me a cheque for �37 only as I did not give them a list of food and they only pay out for freezer food only and not the food that was wasted in the fridge.
I have explained that I have not been asked for a list and the fact that the �89 was actually an underestimation but they are not budging. Is there anything I can do to obtain the extra money and if not, can I ask Comet to remove the new fridge and obtain a refund because I am unhappy with their service which has been a farce from start to finish? I am within their 28 day return cut of period. Regards

[Twenty20]

Claim on your household insurance?

[Nhozu]

dont cash the cheque until they agree to send you the rest. from what i gather you should fight it out with them. maybe ask to speak to a manager/ regional controller. tell them you are prepared to go to the small claims court (even if you arent)

can return it and still try to get the full amount.

[jenniprice]

Have you just spoke to people in the call centre's? I never seem to get naywhere with them, and normally write a complaint.
Most companies have a complaints procedure so check the website, or ask them, and put it all in writting whats happened, including who spoke to and when, it's worth persueing.