Ebay help!

[shazzabell]

I sold an item for about �2 on Ebay early February. But the buyer is saying she still hasn't received it. Trouble is I can't find the receipt from the post office to prove I mailed it! What can I do?

[Hermia]

You can still make a claim from the post office even if you haven't got a receipt. They send you a sniffy letter saying they will refund you this time, but next time you'll need a receipt.

To be honest, I would just give the person their money back and not worry about it. I don't think it's worth all the hassle of filling in claim forms etc just for �2. And if you leave this any longer you are at risk of getting negative feedback.

I do lots of selling and I now send people a refund straight away and then I either put a claim in or just not worry about it if it's a small amount.

[shazzabell]

Thanks Hermia, I'll just refund their money and I'll know in future to hold on to receipts! Cheers.

[dodgyshirt]

Also be aware that an increasing number of buyers are now trying it on by saying that they have not received the goods whereas in fact,they have. They then get a refund and so end up with the goods and their money back.
Don`t just keep receipts, cover yourself by sending everything by RECORDED delivery.

[Laura-sakura]

I always add a note in the postage details at the bottom "I will not be responsible for goods lost in the post". Personally I would not refund the money, but then that may affect your rating.

[shazzabell]

Hmm, she did have a very low feedback score. Thanks guys, I'll give them the option to pay for recorded delivery/insurance from now on. Luckily it was only for �2, eh?