Call Centres

[Drisgirl]

My daughter works in one -apologies to my Chinese friends here but this is a call she got yesterday.

Mr and Mrs Chung wanted to pay a policy -simple..except they started passing the phone back and forth so she didnt know who she was trying to talk to.

Eventually -20mins later -seriously she got to the card -aaah the card.By this time the office knew she was on a hiding to nothing lol

J (daugter) -slowly -what is the long number on your card.

Customer -What you mean the wong numbe?????????????

J -no the l o n g number??

Customer -What you mean wong number -we no have wong number you have (irate)

J -no the number on your card (hand in air in despair) -I of course have condensed this part as that took another 20 mins.

J -OK -take this number as this is your receipt -another 20 mins trying to explain that was the receipt number as Mrs Chung is sayin 'I need receipt'.She did eventually at J's insistence write the number down and then J said thats your receipt -bye lol

Life in a day of a call centre worker -I still PMSL whe she told me and it made her day.

Any experiences peeps lol

[dot.hawkes]

Me ringing Orange Mobile Customer Support to ask for the number to ring orange mobile broardband customer support from my 02 mobile.

Me: Can you give me the number for Orange Mobile broardband Customer Services.
Her: What is your mobile number?
Me: 078** ******.
Her: Just one moment please, sorry that is not an Orange Number.
Me: That is correct it is an 02 number. can i have the contact number for Orange Mobile Briardband.
Her: I need your mobile number.
Me : I just gave it to you.
Her: I am sorry can you give me that number again.
Me: 078** ******
Her: Thankyou. I am sorry that is not an Orange Number.
Me: Yes I know, I use 02, i do not have an Orange Mobile.
Her: Right. Why do you want to speak to us then?
Me: To ask for the contact number for Mobile orange broardband customer support.
Her: What is your query.
Me: i want to ring them.
Her: What is your mobile number?
Me: Ok thank you , bye.

[Drisgirl]

Its a nightmare -pmsl

[WhiteBear]

Drisgirl,

does your daughter have a strong accent?? because Chinese ppl do struggle to understand accents such as

1.Scottish
2: scousers
3: brummie
4:indian origin accents.

my parents struggle with them.

[WhiteBear]

and welsh. its not their fault if they struggle to understand.

i struggled for 3 years in Liverpool understanding scousers.. and i British Born!

[tiggerblue10]

On many occasions I've answered the phone at work and people have asked "is that Sid" and I've had to say "do I sound like a man"! Sid is a guy I work with.

[sara3]

my friend was teaching at IT class. he talked them through the stages and a woman called out that she was stuck. he called back, "has the window opened?" and she said, "oh sorry!" ....... and got up and closed the window!

[Postdog]

I usually get that in reverse, by getting (and I am not being racist) the Indian or Eastern eurpoean.

Sorry call centres, but when we ring up, even if we are not paying for the call, we want to talk to people who understand us and more importantly who we can understand.

[WhiteBear]

i had a customer calling in asking for help using a new system:

customer: it says choose a payment date, do i choose a payment date?

me: yes you do.

customer: ok, now do i click 'continue'

me: yes

customer: it saying 'click here to add receipents' do i click to add recepients??

i could go on forever..... lol


another place:
customer: my remote control isnt working...

me: does the red light flash when u press any button?

customer: ermm no

me: try changing the batteries

customer: theres nothing wrong with the batteries, ive had it for years.

me: just change it and see if it works

customer: ok hang on...

(waits for 5 mins)

customer: ohhh its working now ... thanks.


next one:

customer: i dont think my digital box is working? the tv is blank, but everytime i press my remote the digi box light keeps flahing but nohing is showing on my tv?

me: is your tv on standby?

customer: no

me: turnyour tv on then try it.

customer: ohhh its working!!!

.... and we get paid up to �9 an hour to answer these sort of questions.

[sir.knobby]

I ate a lobster thermadore once

Whoops sorry wrong post

[sir.knobby]

Well I think O got the hang of this now so here goes.

I was working in a customers house once upstairs on his electrics.

Customer walks into his house.

Me shouting down from upstairs hi mr (cant remember his name now but we can just call him mr head)

Hi mr head please dont switch the electric on as I am working on it up here

(he had been know before to switch the power on when he should not have).

Customer dont worrry mr sparks I wont


<BANG

Me Oi you ******* ****** I just told you not to switch the ******* power back on you ******* dipstick.

Customer Oh sorry I thought I was switching the gas meter on.

Doh you could not make it up could you and I can assure you on bouncers life that i did nort make that up it did actually happen to me a few years ago.

Ok I did not realy swear that much though that was just put in for what I was thinking.

[joby1]

haha Dris....NOT....just like she winged the wong number?.. :-((......grow up will ya.....

[Drisgirl]

WB -she is used to deaing with all types of customers -thats why I pre-empted it by apologising to my Chinese friinds on here.She doesnt have a strong Scottish accent at all-in fact she is accent less (public school )- it was just a mix up -which happens in call centres -world wide -just thought you'd have a laugh lol.

[Drisgirl]

Sorry -forgot to say -the replies were classic and I had a good laugh at them -you just couldnt make it up Thanks x

[GMOC]

git the public school ref in why don't yer


cue the greetin