I get the occasional cutomer who walks uyp to the till point and places an item on the counter and starts to rummage in their purse. As we are not a cash and wrap till, but a one to one service concession, I find this very presumptive, especially if myslef and the staff are already serving our own shoe customers and the customer at the till is buying a self serve accessory item that is not rom our company!
I have noticed that customers like this stand there waiting as if you are going to abandon the customer seated trying �125 boots on and serve them the �5 pair of tights!!!
These type of customers are also invariably the ones that when you are free to serve them do not make eye contact with you, put the card in the pin machine and carry out the chip and pin process in silence, and take the purchase from you without a word, these are the people that I say 'thank you' to the most, and most times they will belatedly manage to force a reciprocal 'thank you' from their peevish mouths lol