refund

[hawk162]

having bought a haircut for daughters birthday.paid in cash in full up front. asked for receipt to go in a card. got a torn off piece of lined paper which i declined. was then given gift certificate with details on. i was so appalled at service i cancelled appointment to be told that i could not have refund because i had bought gift certificate. i never asked for nor was told it was a certificate and therefore not refundable at any time. there are no terms and conditions on it. no expiry date.its just been printed from internet. this surely cannot be legal.im furious. only paid upfront because didnt want to go back . when i asked manager if she would have given refund if i had accepted initial piece of paper she said yes. can someone advise?

[katerich48]

Phone your local Trading Standards Office and they will tell you exactly whether you have a case and what to do about it...And they usually say if you still have no joy come back to us and we will take over from there..

[Ethel]

You entered a contract when you gave them the money for the haircut and you are in breach of that contract.

Had you paid and they refused to do the haircut, you would have grounds for complaint, but you are in the wrong here.

They could give a refund as a goodwill gesture but they are not legally obliged to

[Skyline D]

I don't understand this whole explanation. What's the time period here? You imply you only went once so surely this all happened in one conversation?

At what point did you become "appalled by the service"? Surely it was apparent at the point you paid what kind of receipt you were getting?

There's nothing per se wrong with a "torn off piece of lined paper" as a receipt either provided it stated on it the necessary details and was signed by a person of appropriate authority (manager would be fine).

There seems to be confusion all round here but to be honest I'd have thought legally hairdresser is 100% in the right here. They are presumably wrong to claim it was a gift certificate but as they weren't actually obliged to give any refund that's rather irrelevant.