hi is this e.bay your asking about i have sold on there befor and never had this problem .make sure this is a legal e.mail you have been sent about tracking i did get a bogus e.mail once something like this from e.bay it look,t real it was a scam i lost the money and e.bay had no recored of the e.mail thay where ment to have sent me e.mail e.bay 9if it is e.bay)and ask why thay want tracking as i dont send mine first calsaa and get tracking numbers it should be once the person has pais you it takes a day and i gose into your account please look into this it sound a bit funny to me hope this helps you