British Airways Compensation

[kingofbedsit]

I had a dreadful flight to and from New York

We flew premium economy with my 3 kids (5 tickets in total) and wwe were split up.

My tv screen did not work and had to have my light on all through the night flight as it would not turn off.

wgat sort of compensation could i expect from BA taking into account that i buy about 30 transatlantic tickets a year from them. 

[andy hughes]

i am sure that somewhere in the small print, the airline will be covered against any claim for faulty equipment, seating plans, and so on, so that's not the line to try.

In my experience, appealing to the company's customer image usually works. Write to them advising how frequently you fly with them, how you've always enjoyed their exemplerary service to date, and how disappointed you are at this temporary blip in their high standards. You should find a 'good-will' gesture flowing your way - probably reduced or even free flights for a future journey. This is far more likely to succeed than a legal threat, which they will simply bounce back with a 'bring it on' form letter' knowing that legally, you are powerless.

Most major companies are aware of their public profile, and sensitive about a bad reputation - so they will be keen to sooth your feelings, and ensure that you say nice things about them to everyone you know - whcih is what goodwill is all about.

Good luck.

[netibiza]

I complained to BA about a discusting flight and hotel in Florida - and took photos - after hundreds of letters I accepted �200 - I think that is their usual offer unless you stick it out.

[boomsham]

travel virgin in future

i had the same with ba booked seats all together had seat numbers then when we arrived at airport they said they had changed plane

sat my 3 kids together 2 8 9

me 2 rows behind my wife 2 rows in front

dont think ba likes families

[Compostella]

I too had a bad flight to Australia.  My screen wouldnt work (thats one of the reasons I booked with them), we had no air vent, and were very cramped (more so than other less reputable airlines)

I wrote to them and after many more letters received a flight voucher worth �400 off another BA flight or half the amount if I took the cash option (needless to say, I took the cash)