Selling stuff on Amazon - HELP!

[Foxglove]

I recently sold a book through Amazon. I posted it first class and had a receipt as proof of postage (but no insurance as the book wasn't worth more than �7). The buyer is claiming that it hasn't arrived (14 days later). I am not happy about issuing a refund as he could be saying that it hasn't turned up when it has, and is aiming to get something out of me for nothing. I can PROVE I have posted it to his address. What should I do next (if anything)? Where do I stand according to the law?

[ladypink]

Perhaps try talking to Royal Mail.

Not sure where you stand as far as the law is concerned.  I would always post by recorded at least, that way you cover your backside, as you can check with royal mail to see if it was signed for.

Also they had a big chemical spill on the 22nd March I believe which has affected some post.

[ladypink]

another idea would be to say you accept no liability for items lost in the post, include this in the details about what you are selling and ensure customer is aware of this.

You could always offer a different postal method if they want it and charge them the difference.

[Hermia]

Well, you can get your money back from the Royal Mail 'cause you have a receipt (I think you can claim up to �28). They are actually good at paying up - I think they sent me a cheque a fortnight after I put the claim in last time I did it. As someone who does a lot of selling on ebay and Amazon I usually just refund the person and then claim my money back from the Royal Mail. I have found that most buyers are honest contrary to popular belief (have you checked whether he has any feedback). And I do get annoyed with sellers who say it's not their problem - I don't buy from people who state that in their listings.

You can get a claim form from your local post office (it's freepost!) or ring your local customer service number. I think they are online too.

[toecrusher]

did you get  a  certificate of posting as well as a receipt,if so send a copy of  it to the buyer if not then claim off royal mail, as hermia says they are generally good with refunds for lost mail