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Direct debit Guarantee

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1595223802 | 21:38 Mon 02nd Mar 2009 | Personal Finance
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My bank has told me I cannot claim under the D/D Guarantee Scheme because D/D was set up fraudulently and not in error. Is this correct?
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Avatar Image sandmaster
The Direct Debit guarantee, as far as I know, is unconditional. Insist on an indemnity claim to be submitted.
09:21 Tue 03rd Mar 2009
Avatar Image sandmaster
Check out
http://www.financial-ombudsman.org.uk/publicat ions/ombudsman-news/27/27-directdebit-guarante e.htm
case 27/4 is similar to yours.
09:24 Tue 03rd Mar 2009

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