Hi stoke, I had a few similar problems myself. My payments were at 122 quid a month and when I gave up work I phoned them and asked them if they could rewrite the loan and slice the payments down to �60, I wasnt looking to get out of paying just to make it so it didnt cripple me. In the end I had to default which sucked but when they sent a guy round, they slashed off �1200 from what I owed and reduced my payments to �22. Apparently when it gets to that point they become a lot more understanding. She could go to the citizens advice bureau and get them to help her fill out an IVA form, ive never heard of these not being accepted.