Question Author
Thanks for taking the time to respond, indie78
I too have had similar promises and services from BT, which is what prompted me to ask the above question.
You put your case results very strongly and it re-enforces my likely decision to, "Do nothing regarding this service, for the foreseeable future."
I think it is still early days and the technology needs some "debugging." When I was installing and maintaining mainframe computers, we always threw two to four weeks of 'extra special support' into all our estimates.
All hands on deck! Standby to comeabout, smartly!
Old Salt