She's to be pitied.
She's famous and she means money to a lot of people besides herself. She has people around her (her more intimate entourage) who purport to be acting in her best interests. I ask, is that her interests or their own? Because whilst she's on the front of all the papers, these peoples' bank balances are staying healthy. And if letting her destroy herself achieves that end then they're not going to stop her.
I say this because I've met her and my bloke worked with her briefly just before her fall from grace. Whilst she was no lady and certainly didn't stand on ceremony, she came across as a lovely, unspoilt girl with time for her fans and respect for those working around her. Certainly not the brat she's painted as.
So to answer your question, Lynsy, I say both. She is a mess and is going through hell right now. But she was, and can be again, the beautiful, talented individual she is capable of being, and she needs her fans' unfailing support if she's going to achieve that.