Cancelling AOL contract

[joe.s-b]

How is it possible to cancel a contract with AOL when the isp just ignores the request

[Ethel]

What have you done so far?

http://help.aol.co.uk/cancelling-your-aol-broa dband-membership/article/20060901041109990001

[joe.s-b]

Thank you Ethel. I haven't done anthing as I don't and wouldn't use AOL but a good friend of mine against my better judgement signed with them to get a laptop for domestic reasons and has had no end of trouble. Despite not getting answers to questions he cannot get a statement of how much it will cost him to cancel. It has now got to the stage where he finds it difficult to access aol on his email server and uses his yahoo address instead. I have heard and read about aol problems before and I would have thought that as he was a thorn in the side it would be in aols interest to sort it.

[Mobius1]

It sounds like your friend may be trying to cancel the contract prior to it's minimum fixed term. ISP's like AOL that give you "free" laptops when you sign up to them usually demand a contract with a fairly long minimum-fixed-term.

The reason they do that is fairly obvious - so you don't sign up, get the laptop, and then scarper after say 6 months has gone by. Although they buy them for peanuts practically, the customer is still going to have to have paid a given amount on the subscription in order for them to break-even and then start making a profit on the contract.

That doesn't excuse AOL from ignoring a cancellation request, but it may mean that they'll impose a hefty cancellation charge, so watch out!

[joe.s-b]

Thank you Mobius 1. Your answer is mainly what I told him when he took out the contract. There are no free lunches. After much trouble he had now got a quote for cancelling his contract. Now is is up to him and his finances; at least he now gets a better service. I think that ths topic should close.