government scrapping scheme

[jubbles]

have ordered a new car under this scheme only to be told now that they cannot supply the original colour and it will cost an extra 400 pounds can they do this

[R1Geezer]

Yes they can. The scrappage scheme is con anyway, I don't mean by the government, their intentions at least are good. The fact is that you have to be absolutley stinking rich or stark raving mental to buy a new car. They'll knock 2 grand off at the drop of a hat anyway so all that's happenned is they get a grand of that back from the goverenment, ie the tax payers. Wait 12 months and buy any new car you like at half price anyway, tada!

[paraffin]

If you have everything in writing, including the colour originally ordered, and have entered into a contract to that effect, and paid a deposit, then the answer has to be no.

However, you're very vague with the details given. I take it by "they" you're referring to the car dealer?
Also, �400 is about the amount a dealer would charge if you specified metallic or pearlescent paint as an extra, not as standard. Which is it?

[carrot99]

Are they saying they made a mistake by not charging you for the colour you requested - it's not lack of paint if they can do it for �400 is it?

I've just ordered a new car with scrappage and the salesman had a job to charge me for the colour I wanted but he persevered and eventually got the software to add the extra cost (I did tell him not to worry about it!) .

Your salesman may have had the same problem and it was spotted later hence, the demand for �400. Still tough if they've offered you the goods and agreed on the price already.

[SlackAlice]

Just tell them you do not want the car, they will soon change their minds. You and they contracted to buy a car of a certain description. If they are unable to complete their side of the contract, tough, go elsewhere.