car sales

[lsm]

I feel I was told some wrong information by a salesman regarding the price of a car, which influenced my purchase of a car, what should I do, as I am now into an HP agreement. I am considering writing to the head office

[CheekyChops]

What kind of wrong information? How long have you had the car?

[lsm]

He told me the car had been priced �400 less than it should have been due to an error, and that it would be changed as soon as I left the showroom, thus influencing my decision. I have since found that this may be a ploy they use to get a sale. I have had the car since 17/6/09

[TWR]

With respect, my previous advise when buying a used car, take the car back & demand your money back if no responce contact trading standards, did you have a witness to what the salesman said? if there was an advert in your local paper regards this car use it as evidence to the fact.

[paraffin]

Hi Ism:

If I understand you correctly, the salesman told you that you could buy the car for �400 less than it should have been sold for, but you've been invoiced for the higher amount: Yes?

If you either have that in writing, or any witnesses to what he said, you may have a case. If not, it's simply your word against his. After all, before you signed anything, this �400 anomaly should have shown up on the paperwork.

But if you signed the relevant documents showing the higher price, you will have entered into a legally binding contract which will be difficult to get out of unless there was a "cooling off" period stipulated in it.

[lsm]

unfortunately I dont have any witnesses I just popped into the showroom. And no adverts in the press. I just remember him showing me some paper work and telling me that the boss was seething and somebodys head was going to roll.

[Postdog]

Having read this post, one wonders if you wear a hat saying "gullible mug, I'll believe anything!" on it.

[lsm]

He told me the car should have cost �8288 but was being priced as �7888 and that if I left the showroom the price would return to the correct price. I have since learned that this might be a ploy to get me to buy the car and used before to other motorist. My problem is I might have looked elsewhere and taken my cash to another dealer who might be bit more honest!!

[lsm]

Yes I do feel like a mug!!

[paraffin]

Hi again Ism:

Okay, doesn't sound too promising. However, have you either spoken to the salesman again or his boss? If not, it may well be that it slipped his mind, far fetched though that may seem.

I mean, if you've just bought a brand new car and have obviously spent thousands of pounds on it, it sounds reasonable to assume that you wouldn't be "nit picking" just to get �400 knocked off? Therefore, if the salesman won't play ball, demand a face to face meeting with his boss to try to get some kind of resolution.

If you don't ask, you won't get?

[TWR]

Hi Ism, the way I would go about this after your replies, get a friend to go to the Garage with a witness or a dictaphone that is out of sight and running get them to look around the cars & wait for a responce from a salesman, A lot might think of this answer as Devious but you have to be as devious as the Basd that has coned you, good luck with your plight but take it from a AB helper, do not give up.

[paraffin]

Ism:

As long as you're telling the truth about this, it might also be worth mentioning to the dealership that you may take the story to the local press if they continue to dig their heels in.

After all, it's their reputation at stake and there's loads of competition in the present economic climate for customers.

Worth a try if all else fails.

[chas2008]

i assumed you paid the lower price? with respect this is an old ploy and has been used in the home improvement market for years, ' sign up tonight for a 25% discount pr it will revert to the higher price tomorrow', amounts to the same thing...
the whole point of a sales pitch is to influence you to buy...you were obviously happy with the price on the day.
What do you expect to gain from this ? head office to add �400 then deduct it again...sounds like you want out of the car and this is the only thing you can think of

[lsm]

I expect to be treated fairly and not to be lied to get a sale.

[Hammer]

I think you'll have to put this one down to experience. Never take anything said by a salesman without a very large pinch of salt. It�s their job to part you from your cash as quickly and efficiently as possible. Look on the bright side, you got a nice new car at a price you were obviously happy with at the time.