Zone Alarm

[Segilla]

A small window has started to appear. 'Zone Alarm needs to check with Zone Alarm servers for updated junkmail blocking rules and techniques. You are not connected to the internet [not true!]. Would you like to connect to internet now?' There is no kind of Zone Alarm heading to this box. Clicking top RH X fails to remove the box, otherwise at bottom there is 'Yes' or 'Cancel' I smell a rat, so leave the window in the background and it goes when switching off computer. Any comments please.

[ACtheTROLL]

I had to think what rhx was ... (it's early!)

must admit it does smell... ZA is normally very good ar identifying itself

stay away from the ok or cancel

It's unlikely to be a virus - and you are allowed more than one malware scanner
have you tried malware bytes, spybot search and destroy and lavasoft ad-aware.

they might turn something up

[Segilla]

Thanks ACtheTROLL.
I've run Spybot but will try the other two.

[DaisyMae]

Why don't you email ZoneLabs direct? I have always found them very helpful and will if need be contact you by phone to talk you through a difficult procedure (that tends to be almost any procedure for me - lol)

[ACtheTROLL]

have you tried a manual definitions update ?

if that runs OK you'll know that ZA can see the net - !

[Segilla]

Since I only have the free trial ZA I can't find an email address.
You've got me over 'manual definitions update'. Please explain.

[ACtheTROLL]

not used za in aged - but the option will be ther somewhere

in the ZA control panel there should be an option for setting when the updater runs ... and generally next to it is an update now button (or similar)

[ChuckFickens]

double click the zone alarm icon down by the clock

click update now in the options in the left side!