Question Author
I think it's obvious what the problem is. She has phoned M&S customer services nine times on her mobile, always left hanging on by the way. No-one phones her back as they all promise to. They order her suite, then re-order it when they haven't ordered it in the first place, then they say it hasn't been ordered the second time. So she has to start again from scratch. I think I have explained myself when I say it was the only suite she wanted, the only one she liked. All I want is someone to help me who can actually ring M&S (like Watchdog or Dom as I said earlier) and speak to the right person - I will do that myself if I find the right person .... so they actually do something about it and get her suite made and delivered ... without the order vanishing off their screens again. They say they are going to put it right, and they are going to ring her back and let her know what is happening ... BUT THEY DONT. Is it too much to ask that she actually gets what she ordered in less than ten weeks, which it has been now ?? Can you understand that this is the suite that she actually wants ?? By the way Cassa - yes yes yes and yes.