Signing up to Virgin non-cable broadband

[webdude]

Has anyone else had problems in switching to Virgin non-cable broadband?

I have spent the last two evenings trying to transfer from Orange (who have just raised their prices) to Virgin. I've been on the Virgin site and completed all the pages in their form, entered my MAC code and each time I attempt to pay using my credit card, a message appears saying there is an error.

Then I get the dreaded support line number which surprise surprise is in the Philippines - and here my troubles really began. None of the operators I spoke during the three calls I made could understand basic English, and in the end I just hung up and headed for the whiskey bottle!

Anyone got any similar experiences with Virgin, or can you suggest another good provider? So far I've sacked NTL, Tiscalli, and now Orange, and BT look ok but a bit pricey.

[fadeout73]

Why don't you go for cabled broadband from Virgin? We changed from Orange last year to Virgin broadband/phone/tv no problem. We phoned up to do it (spoke to a Scottish girl and they contacted the previous phone company and orange to cancel).

[craft1948]

er NTL is Virgin.....

[mackak17]

i wouldnt sign up to bt there internet is crap. go for cable broadband with virgin its easy to set up

[ChuckFickens]

why do you keep feeling the need to change supplier?

if it's because of having a serous connection problems with them all, then it's probably not your broadband provider, it's your phone line. or how you're plugging things in

[webdude]

Cabled BB is not an option in this rural part of the world unfortunatley, as yes that would have been my first choice.

I don't want to change providers chuck, but Tiscali suffered a denial of service attack which left me without business email so I had to change PDQ, and my current provider Orange have just informed all their customers they are putting their prices up by �5 a month. In these hard financial times, that's an invitation to leave in my book.