Back out of buying a car??

[jenniprice]

Hi
My friend has rushed into buying a car. She went on Monday to have a look as her\'s is getting old now, in the end she was persuaded into buying a new one.

She put down £250 to reserve it(which they claimed was not a deposit) which would be deducted when brought it-pretty standard stuff.
Well now she\'s really upset as she\'s decided it is out of her price range and not the car she wants. She just got swept away in the heat of the moment- stupid I know!

She really wants to get out of buying it, BUT doesn\'t want to lose her £250. She says she has 14 days cooling off period with credit agreement, but does this mean she will get her £250 back, or does she still have to buy the car?
I\'ve never done anyhting like this (well try to back out) so not totally sure.
My gutt instinct is that she can pull out, but they will keep her £250.

Is there anyway anyone knows how she could get money back?

Also she has emailed them to say she wants to back out yesterday, but hashad no response. We\'re thinking that if within a few days(and no weekend has gone by) then might be kind to her, but with current climate maybe not!!
Please advise if can...

[redcrx]

a phone call to the salesman would be better than an email. The confirm everything agreed in writing.

I once managed to back out of a car purchase and get my deposit back, but the car dealers had not met their side of the deal and couldnt supply within the time frame. I did have to get my credit card company onto it though as that is how i had paid.

Perhaps there would be a different car that she may buy that she can afford, and as such can transfer the deposit

[Nosha123]

I dont think the cooling off period applies if she entered their premises and made the 'purchase'... If a salesman enters your premises to sell to you and you agree - then you have 14 days to change your mind.

She may end up losing her money - as its really not their fault that she has changed her mind - even if they are "car salesmen"... She really should have thought twice - maybe this will make her think a bit more next time! A car is a major purchase and needs careful thought and research!

Try looking on some consumer rights websites...
http://www.consumerdirect.gov.uk/