News1 min ago
car warranty
i purchased a 51 plate nissan almera on october 2nd 2009
i have been having problems with the gear box the last couple of weeks (struggleing to get it into first gear) i took the car into the garage where i brought the car from today for them to take a look at it...had a phone call earlier saying "there was a problem with the gear box but ,because i have only had it for 2 months the warranty assesor wants to look at it before they will give the go ahead for the repair"
what does this mean??
will i have to pay?
my warrenty runs out on jan 1st 2010
i have been having problems with the gear box the last couple of weeks (struggleing to get it into first gear) i took the car into the garage where i brought the car from today for them to take a look at it...had a phone call earlier saying "there was a problem with the gear box but ,because i have only had it for 2 months the warranty assesor wants to look at it before they will give the go ahead for the repair"
what does this mean??
will i have to pay?
my warrenty runs out on jan 1st 2010
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what may worry you though is if any service due during the two months has not been done or if any gear oil change was due and either incorrect oil used or not changed at all .undercarriage damage leading from abuse etc .
though you must be ready to stand your ground should they start to be funny.
what may worry you though is if any service due during the two months has not been done or if any gear oil change was due and either incorrect oil used or not changed at all .undercarriage damage leading from abuse etc .
though you must be ready to stand your ground should they start to be funny.
It means that the company which underwrote your warranty may pay for the repair. It depends on whether they judge the failure to fall within the terms of the warranty (based on their inspection), or that it is due to general wear & tear or abuse.
You should consider yourself unlucky that the gearbox has failed, but looking on the positive side – it has failed during the warranty period.
I would check the warranty terms – you might still have to pay an excess of £50 or so towards the repair. I would very much doubt that the selling garage did not check the gearbox oil, or that any claim would be rejected on the basis of a service not conducted (over the two months you have owned the car).
Personally I would expect the warranty to pay out – your problem will be if they refuse. Your only route to contest this would be to pay for an independent inspection. Before taking up such an option – you should get agreement from the warranty company that they will agree to cover the repair, should the independent inspection find in your favour. Otherwise, you would have to take legal action to reclaim your costs.
You should consider yourself unlucky that the gearbox has failed, but looking on the positive side – it has failed during the warranty period.
I would check the warranty terms – you might still have to pay an excess of £50 or so towards the repair. I would very much doubt that the selling garage did not check the gearbox oil, or that any claim would be rejected on the basis of a service not conducted (over the two months you have owned the car).
Personally I would expect the warranty to pay out – your problem will be if they refuse. Your only route to contest this would be to pay for an independent inspection. Before taking up such an option – you should get agreement from the warranty company that they will agree to cover the repair, should the independent inspection find in your favour. Otherwise, you would have to take legal action to reclaim your costs.