Thanks all I was laughing myself -think they were just trying to get through the thousands who are phoning as quickly as possible.
alvahalf -no -full refund.Well had to be in all honesty as they couldnt give us another flight and couldnt even offer another flight hence everyone having to get shepharded by security out the airport by security as we had been cleared for departure.
Drisgirl: if I was you I would wait until I actually see the money in my account before rejoicing. You may find that you need to call that shower of broccoli when either the money does not go in or all you get is a fiver back.