Ebay help please!

[mrs.chappie]

Sorry, I know this is the wrong category, but didn't which one would be best suited.

This evening I bid and won a range cooker off ebay. The seller tells me he forgot to put it in the listing, but the cooker has to be picked up this weekend at the latest (listing finished today). He is having his kitchen refitted and a wood burning stove fitted on Sunday.

Picking it up this weekend will be very difficult for us due to work commitments. Plus, we need to hire a van. Seller says he will shrink wrap the cooker (don't laugh!) and stand it outside on his drive if we can't pick it up by Sunday. It will stay there until we can pick it up the following weekend.

My OH says he doesn't like that idea at all, especially because the weather is forecast to take a bad turn.

My question is - if we ask to pull out of the deal, will we get a black mark (well, you know what I mean) from ebay, for going back on our bid? Or would we be within our rights to tell the seller he should have stipulated pick-up this weekend?

Any advice would be gratefully received. [:o)

[China Doll]

I honestly would tell the seller he didn't stipulate this and if he caused me even the teeniest bit of agro I would report him. He may well try to black mark you but hopefully he will realise his error and it'll be something you can all laugh about later. Chin up chuck :c)

[123everton]

Phone e-Bay, tell him to move the cooker out whilst the instalation is going on and then return it to the house afterwards, your easiest solution is to hire a van for the day and pick it up on a weekday evening.
That's only if it's cheap enough, I wouldn't stand for that.

[peterparker]

Not sure a seller can leave negative feedback anymore. What about getting a courier to pick it up?

[boxtops]

The delivery or collection arrangements are part of the terms and conditions of your transaction with this seller. I think if I were you I would contact eBay via the website and ask for urgent advice. Have you paid? If there was anyone bidding against you the seller might be able to offer a second chance to someone else if you can't collect it. He is asking something outside of the deal as advertised. I've had buyers ask me if they can collect but it's usually before they bid, so all is very open and transparent - if there is a "collect on by a certain day" condition, it certainly should have been listed as such. Good luck!

[sara3]

have you got something better you could cover it with yourself? maybe you could get there with a heavy tarpaulin kind of thing?

[DEN53]

I think this seller is being very unreasonable - he should have stated in his listing of the pick up arrangements. I would email him and point out the fact he wanted the item collected by a specific time was not put in the listing. Also say you are not keen on the idea of putting the item outside for a week. Try to resolve the problem Mrs. C. and if he gets shirty then contact Ebay, I have their phone number.

[lankeela]

Depends on how much you want it. Why not suggest he pays for the van hire or else you will back out as he didn't put it in the conditions.

[KARL]

Sellers can no longer give negative feedback on buyers. Your contract with the seller does not include collection within 48 hours - presumably simply buyer collects. You cannot be unreasonable and say you will collect in 10 weeks time, but equally he cannot be unreasonable either, and his demand and "threat" is at this stage unreasonable. If you have not yet paid your easiest option is to pull out and at once (or even before you tell the seller) advise eBay you are doing so because the seller may try to report you. Warning: try to do all your communications through the eBay messaging system because then eBay can look up the exchange in their system and see what you have said. The eBay system is sometimes a bit fiddly, slow and erratic but it is worth using it - remember to tick for a copy to your e-mail address. In my experience, eBay are pretty good at protecting buyers who are in the right. Do not accept outside storage, even if he accepts it is at his risk. Good luck.

[mrs.chappie]

Thanks all for replies. xxx

The seller says the best he can offer is to keep it on his drive, says there's no room in his kitchen to store it as the cooker is very big (2 ovens, 7 burners) and the cooker hood is 1 metre wide so it takes up a lot of space. He says the shrink wrap should protect it from the bad weather.

I am thinking of ringing him and asking him to offer it to the second highest bidder, who didn't bid much less than me. He has made it clear that he is not having it in his house after Sunday of this week.

I've just mentioned the possibility of a courier to my hubby. He used to be a courier driver and said it would be very expensive to get it that way, especially over the weekend.

I don't know what to do for best.

[China Doll]

What hubby said. If this guy really wanted you to have it he'd be more helpful so I guess it depends how much you want it. But I'd still complain about the bar steward.... Just as long as I'd picked up the cooker first if that's what I decided ;0)

[AlBags]

Ebay policy now allows you NOT to complete the deal, you will just stipulate that the collection terms were not included in the listing.
You will both agree .. and that will be that.
There will be another cooker around the corner on eBay soon. There always is!

[DEN53]

Just curious Mrs.C - how did you get on with the range stove ?

[mrs.chappie]

Hiya DEN. Only just spotted this, but I know you've seen the outcome on another thread. Thanks for asking. xxx