personality questions on application form for b h s

[fluffyfeet]

there is a question that asks "dealing with customers can be frustrating " you have to strongly agree ,agree,neither agree or disagree,disagree or strongly disagree im baffled as to how i answer this plzzz help

[snags]

How strongly do you agree with the statement? Choose one of the given options accordingly...

[factor-fiction]

I never liked these types of selection tests. Particularly hated the 'most like me'/'least like me' ones. I once remember one that said "I like tall women"- what possible concusions could they draw from my answer. I think recruiters hide behind teh results of these tests and can use them in anyway they want to justify their own preferences.

i suppose they want you to disagree but unless they then ask you to explain why then again it seems the answer tells them little

[B00]

I guess all you can do is answer truthfully on that one.

[fluffyfeet]

thanks guys ,i never knew how stressful all this malarky is !!!!!!!!!!!

[sophie_1003]

go for the one in the middle, safest option!

[factor-fiction]

mmm, always going for the middle option could indicate he/she is indecisive, boring, has no opinions on anything

[snags]

I don't see a problem in admitting that ''dealing with customers can be frustrating''...

[Panic Button]

I would have thought' agree' was the safest option.

[China Doll]

I would strongly agree that dealing with customers can be frustrating. It doesn't mean I can't deal with them, I just prefer not to... Patients on the other hand are just an utter delight.

[factor-fiction]

Maybe one should agree/strongly agree..... or does it imply you'll get frustrated and may make things worse. Maybe you should disagree saying how you relish the challenge and manage to find a positive solution.

[snags]

You can strongly agree with the statement... it's how you deal with them that is important. A baseball bat would be a good start...

[suzie1]

i would neither agree or disagree, and if they ask you to explain, say some customers may be frustrating, but most are brilliant, and coz of them we are in a job, so some things we just have to bear with!! hope this helps

[suzie1]

soz read the question wrong:-) but i would still choose what i said before,

[snags]

I like your honesty... when can you start?

[Androcles]

The issue is what other questions related to it are there - that question in isolation looks daft, but there may be another not too far away saying something like "The customer is always right" or "If the customer is wrong, they should be told they are" - get the idea?

[magicmerlin]

'strongly disagree' is the answer they are looking for. They want staff that are customer focussed.