Website goods sent before payment received.

jenny3 | 12:12 Mon 22nd Feb 2010 | Law

9 Answers

We are a small business with a new website. We very stupidly sent £95 worth of goods to someone without receiving payment. His order said that he was paying by Paypal, but, unbeknown to us at the time, our website allowed people to bail out before they confirmed their Paypal payment. The goods were sent by Royal Mail Special Delivery, and we have proof of delivery. We will contact him today, but fully expect him to tell us where to go. Can anyone advise of the next step? Is this our own stupid fault for not checking his payment was received, or is there some legal action we can threaten him with?

On maternity leave and firm want to know when I will return?

BT breach of contract ?

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another-view

You don't know what your own website does?
Doesn't sound like your business will be arounf for long.

snags

''Is this our own stupid fault for not checking his payment was received''

....

dothawkes31

You can send him an invoice for the goods with a copy of the Royal mail confiemation of reciept which you should be able to get from their website. they will still be liable unless they return the goods, which you can ask them to do if they are not wanting to pay for them.

dothawkes31

Yes it is your fault, but two wrongs do not make a right and the person who rderd the goods undertook a contract with you on ordering them and knows the cost of them and was willing to pay, they withdrew payment without any other contact and so they broke the contract

craft1948

I agree with dot.....invoice him.

waterbabe

Hopefully he will pay you. I would but everyone isnt as honest, good luck hope all is ok

jenny3

Question Author

Thank you Dot - we'll do that today. As for Another-View, why do people take the trouble to post a reply like this? If you have nothing of value to contribute, keep your opinions to yourself.For your information, the business has been going for over 20 years, and is VERY successful - anyone can make a mistake.

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pink-kittens

Under the DSR rules the customer does not have to post them back but make them available for collection by yourself at their convenience should he no longer wish to pay for the goods that is. Perhaps make yourselves familiar with them after this daft misake?

I agree with Dot, bill or call them. It's more likely they will pay than won't

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