Go onto the website www.direct.gov.uk and look up under pensions. Search for the area that concerns your sort of enquiry. There will probably be a phone number where you can speak to someone about your enquiry. When my dad died, my mother phoned them because we knew absolutely nothing about pensions and because they were used to dealing with people like us, they were very patient and helpful. Best to get the proper answers from those people who know what they are talking about and they will answer any other questions you may have as well