Quizzes & Puzzles2 mins ago
customers rights
3 Answers
Hi I have just had a new hob fitted in my kitchen (14 days ago) and a red light comes on to show one of the rings is on, which it is not, so I need to contact my fitter. I think he may say i should contact the hob manufacturere and although i know this is not right i am unsure of what to say to him if he does Any help will be appreciated Janet
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Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.Mention the Sale of Goods Act to the fitter, reminding him that your contract was with (and remain with) him, and not with the manufacturer. It's therefore his responsibility to remedy any fault. (Since you've never legally 'accepted' the hob, because it's never worked properly, you're also still entitled to a full refund if you so choose):
See here:
http://www.consumerdi...ts/SGAknowyourrights/
and here:
http://www.consumerdi...aint/how-to-complain/
Chris
See here:
http://www.consumerdi...ts/SGAknowyourrights/
and here:
http://www.consumerdi...aint/how-to-complain/
Chris