can you claim a refund on a hotel booking?

[piggynose]

my girlfriend booked a hotel room last night over the internet, using booking.com. later she realised she´d made a mistake, so tried to cancel the booking. but apparently the hotel have insisted that she cant get a refund. is this normal? the date of the booking is the 25 september 2010

piggy

[redcrx]

check the terms.
Many of the hotel chains that offer discounted prices are non-refundable deals.

Perhaps they would allow her to change the date?

[zimmer]

I've booked many hotels over the internet and the terms have always stated what the cancellation policy is. Some are more flexible than others, but generally for something over a month away this sems harsh.

[piggynose]

yeh rob, that was what happened to us, we´d booked the hotel, then found it was cheaper elsewhere by 15 quid. it now turns out that the hotel wont refund her cuz the price she paid was a short term offer. i was convinced that there was a mistake due to it being booked in advance by about 2 mnths.
u live and learn