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On Thursday I bought several items in this store. I used a '10% off everything' voucher which reduced my bill from £40 down to £36
The next day I took a pair of tracksuit bottoms and a t-shirt back (total cost £25) as they were too small (no changing rooms in store). I took identical items (which were exactly the same price as the items I was replacing) in the next size up to the till but was surprised when the assistant told me that I had £2.50 extra to pay
I argued that I was simply replacing 'like for like' and no extra payment was due. He said that because of "how the till was set up" I would need to produce another 10% off voucher if I didn't want to pay the £2.50 extra. I reasoned that i was not making a fresh purchase, but was simply exchanging 'like for like' goods. Anyway by this time quite a queue had built up behind me and after the store manager arrived and confirmed that there was £2.50 extra to pay I reluctantly paid up.
Who is right here? Surely I should have been able to replace the unwanted goods at the same (discounted) price at which I bought them at in the first place?
The next day I took a pair of tracksuit bottoms and a t-shirt back (total cost £25) as they were too small (no changing rooms in store). I took identical items (which were exactly the same price as the items I was replacing) in the next size up to the till but was surprised when the assistant told me that I had £2.50 extra to pay
I argued that I was simply replacing 'like for like' and no extra payment was due. He said that because of "how the till was set up" I would need to produce another 10% off voucher if I didn't want to pay the £2.50 extra. I reasoned that i was not making a fresh purchase, but was simply exchanging 'like for like' goods. Anyway by this time quite a queue had built up behind me and after the store manager arrived and confirmed that there was £2.50 extra to pay I reluctantly paid up.
Who is right here? Surely I should have been able to replace the unwanted goods at the same (discounted) price at which I bought them at in the first place?
Answers
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If you think about it the voucher is only valid on the day of purchase. I betthey get people having these discounts and then taking the item back and expecting a FULL refund lol.
TBH its not there fault as they say the till is set up the same way and i understand what your saying because i would have been a lil pftt about it. But at the same time 2.50
??? lol
TBH its not there fault as they say the till is set up the same way and i understand what your saying because i would have been a lil pftt about it. But at the same time 2.50
??? lol
They should do a like for like swap in my opinion as a matter of customer service.
Yes if you had bought £1000 worth of random stuff getting 10% off and then tried to change them in dribs and drabs for different items, then i'd have understood their objection.
But I suppose in law they don't have to do an exchange based on 'wrong size' so you could say you were lucky to get anything.
Yes if you had bought £1000 worth of random stuff getting 10% off and then tried to change them in dribs and drabs for different items, then i'd have understood their objection.
But I suppose in law they don't have to do an exchange based on 'wrong size' so you could say you were lucky to get anything.
If you buy goods that are simply the wrong size (unless they were 'wrongly described' through incorrect labelling) you have absolutely no right whatsoever to either a refund or a replacement. A shopkeeper can simply tell you to 'get stuffed' and order you out of his shop. (It's up to you to make sure you buy the right size in the first place).
If a shop allows you to exchange goods that are neither defective nor wrongly described, they're doing you a favour and they have every right to impose their own conditions. For example the store could have said "There's £2.50 extra to pay, plus a £10 exchange fee".
One of the many reasons that I refuse to shop in Mark and Spencer is because they stupidly allow customers to exchange unwanted goods. In my view any customer who tries to exchange anything which is neither faulty nor wrongly described should very quickly be shown the door (preferably with a firm boot up his @rse) and told to read up on contract law.
Chris
If a shop allows you to exchange goods that are neither defective nor wrongly described, they're doing you a favour and they have every right to impose their own conditions. For example the store could have said "There's £2.50 extra to pay, plus a £10 exchange fee".
One of the many reasons that I refuse to shop in Mark and Spencer is because they stupidly allow customers to exchange unwanted goods. In my view any customer who tries to exchange anything which is neither faulty nor wrongly described should very quickly be shown the door (preferably with a firm boot up his @rse) and told to read up on contract law.
Chris
Ever though of applying to be the 'Consumers Champion' Chris?
Bit difficult to "make sure you buy the right size in the first place" when there are no changing rooms in shop.......It's not always that easy to visually make sure it's the right size
Or do you think I should have stripped off and tried the t-shirts and tracksuit bottoms on where I stood in the middle of the store?
Bit difficult to "make sure you buy the right size in the first place" when there are no changing rooms in shop.......It's not always that easy to visually make sure it's the right size
Or do you think I should have stripped off and tried the t-shirts and tracksuit bottoms on where I stood in the middle of the store?
I think you had a valid point, joe, if there were no changing facilities on-site. Rather unreasonable of the store not to give you the discount under those circumstances. (IMO).
As a matter of principle I think I would have got my money back and let them lose the sale (I am a bit of a stubborn bugger if I feel that I've been treated badly).
As a matter of principle I think I would have got my money back and let them lose the sale (I am a bit of a stubborn bugger if I feel that I've been treated badly).
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