sale of goods act -company gone bust

[crisgal]

my telly has broken down after two and a half years. I have rang martin dawes, where we bought it, and they tell me that we actually bought it from martindawes.net, a compnay which has now gone bust!
They said i would have to file a claim with the administaters - does anyone know where i stand?

BTW I asked, how come they have all my details, if i didn't buy it from them, and she said that they have access to all the other company's details.

[Richard1966]

After two and a half years your going to need some proof that their was something wrong when you bought it or a warranty. If you have a warranty then all you can do is make a claim to the administrators and wait to see if you get anything. If you paid by credit card you may be able to make a claim from your credit card company.

[crisgal]

it's not looking good then really, is it? thanks ♥

[Buenchico]

These web addresses go to exactly the same company:
http://www.martindawes.com
and
http://www.martindawes.net

Both websites state (under 'Terms and conditions') that the registered company name is 'Martin Dawes Limited'. Despite the lengthy history shown on the 'About Us' page of that common website, Companies House records show that Martin Dawes Ltd only came into existence on 5th May last year, 10 months after Martin Dawes (TV & Video World Ltd) ceased trading. It's likely that the liquidator sold the remnants of the old company (including their customer database) to the new one, which would explain how they've still got your details. (However, if they've not got them for any valid purpose - such as honouring any warranty agreements made by the old firm - they're almost certainly breaching the terms of the Data Protection Act by retaining them).

Regrettably I think that you'll either need to find a decent TV repairer (which can be hard in these days of 'throwaway' products) or to buy a new TV set. However it might be worth contacting the manufacturer, in order to see whether they can offer any assistance to you.

Chris

[crisgal]

thank you chris - i hoped you'd stop by!

I appreciate you spending the time to research that for me.

I am going to have to admit defeat on this one :(

[gingejbee]

Sorry to be wise after the event but - the lesson here is to buy these sorts of (pricey) goods from a trusted retail outlet such as John Lewis or Richer Sounds. Much less chance of hassle in the event of needing warranty attention.