Broadband Problem

[PhilD]

I have just connected to broadband with BT. I can connect initially without problem, but as soon as I change the page the connection drops out. BT's helpdesk said it was a problem with the power managementof the USB port (a three year old Time computer) and suggested I download updated drivers from VIA Arena. When this didn't work a second guy at BT suggested a USB hub with its own power supply. Has anybody else had this problem and will this solution work?

[j2buttonsw]

This is a known problem with the older VIA chipset and the Alcatel modem which apparently draws too much power. The only way I have seen this fixed is changing the mainboard to a non VIA chipset one (this was after changing to a powered USB hub and installing a non-VIA chipset PCI USB card). I am not sure whether changing the modem would help (to a Westell one?) perhaps that is something you should ask BT. I predict that this will be a major problem as more people to to broadband.

[coemgen]

Have exactly the same problem as you, we've tried downloading new drivers for the motherboard without success. We ordered a usb card for �12 inc delivery from dabs and it does work.

[coemgen]

Have exactly the same problem as you, we've tried downloading new drivers for the motherboard without success. We ordered a usb card for �12 inc delivery from dabs and it does work.

[j2buttonsw]

coemgen, I am glad a PCI USB card worked for you: could you send us the link of the one you got off dabs for future reference? Thank you in advance.

[coemgen]

Here is the product anyway, just copy and paste it into http://www.dabs.com search

Opti 4/5 Port USB 2 PCI

[PhilD]

Many thanks for your help. I tried the new USB card from Dabs and (despite what the guy in Time said) it works (so far).