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this is regarding a visit to a jelly belly factory
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Exhibit 1-5 of your text diagrams a general value-chain. Ignoring “customer service,” if you were in charge of identifying both excess costs and incorrectly measured costs at Jelly Belly, which two functions would you like to examine more closely? Based on your observations, specifically why did you pick those two functions? What do you expect you might find? Can you identify any potentially non-value-added activities at any point in the process
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