laptop running slow

[Rhoda_b77]

my laptop is running very slow, I had a virus on it which wanted me to put my credit card details in to buy software that seems to have dissapeared but now running very slow ran anti virus and its not bringing anything up
anyone got any ideas of what I can do?
thanks

[AlBags]

Yes ..
Switch OFF System Restore. Reboot and do a full scan again.
Download/install Malwarebytes and run a full scan with that too.
Let them fix if they can.
Some errors caused by infections have to be manually fixed or with appropriate software help. But that's a start.
Bad entries left behind as 'Services' or 'Run' processes can cause this problem.
After the above, there are other ways a little more drastic.
Look in Task Manager at running processes to try and identif the culprit.

[Rhoda_b77]

thanksnot the best with computers so bare with me
how do i switch of system restore?
had alook in task manager what would stand out as a culprit?

thanks

[galeck1947]

You should boot into Safe Mode before you do your scans. What OS are you using? If you are using XP you can find it by going to Control Panel, Performance and Maintainence and click on System Restore and tick to turn it off. Dont forget to turn it back on after you finish and have got rid of your infection.What Antivirus are you using?