Quizzes & Puzzles9 mins ago
Latest iTunes hangs during sync???
14 Answers
I just upgraded to the latest version of iTunes and now when I try and sync my iPod Touch, it does the iPod backup part OK, and then hangs
Eventually I get an error message saying it was unable to write my iPod due to "unknown error -20" and "an error occurred writing to the device"
Is this affecting anyone else or is it just me :(
Thanks
Phil G
Eventually I get an error message saying it was unable to write my iPod due to "unknown error -20" and "an error occurred writing to the device"
Is this affecting anyone else or is it just me :(
Thanks
Phil G
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.Bother - Still no joy
Here's what happens
I start iTunes OK
Then I attach the iPod
iTunes recognises the iPod and says "Verifying ipod touch"
Then I try syncing
I get:
"Starting sync"
Step 1 of 5 Backing up
Step 2 of 5 Preparing to sync, syncing bookmarks, determining apps to sync
Step 5 of 5 Importing photos
Then I get "Finishing sync". This runs for about 5 minutes, then iTunes stops responding
The sync progress bar is stopped, and Windows task manager shows no cpu usage
I'm now going to leave it alone and see if I get any more error messages
I wish I knew how to get back to the prior version of iTunes :(
Phil G
Here's what happens
I start iTunes OK
Then I attach the iPod
iTunes recognises the iPod and says "Verifying ipod touch"
Then I try syncing
I get:
"Starting sync"
Step 1 of 5 Backing up
Step 2 of 5 Preparing to sync, syncing bookmarks, determining apps to sync
Step 5 of 5 Importing photos
Then I get "Finishing sync". This runs for about 5 minutes, then iTunes stops responding
The sync progress bar is stopped, and Windows task manager shows no cpu usage
I'm now going to leave it alone and see if I get any more error messages
I wish I knew how to get back to the prior version of iTunes :(
Phil G
I know it shouldn't "harm" it, but if I reset it and STILL can't sync, then I'll be right back to where I was when it was new :(
And, of course, I don't have an Apple store anywhere near me (good idea though)
What I might do is install iTunes on my wifes pc and see if that can sync
Can I switch an iPod between two iTuneses?
And, of course, I don't have an Apple store anywhere near me (good idea though)
What I might do is install iTunes on my wifes pc and see if that can sync
Can I switch an iPod between two iTuneses?
Yes you can, but when you synch to another computer your ipod media and apps will be replaced by the media and apps from the new computer. That, however may cure your problem as when you go back to your own computer, it will replace everything with your own media and apps again. It will at least give you an idea whether the ipod has a fault
Thanks for that - sounds like either option may leave me with an empty iPod
I think I'll try the restoration back to its original settings first and use my wifes pc as a fallback
To be honest, I am not 100% happy with iTunes on my pc anyway - when I try and uninstall it, Windows tells me that itunes.msi (the one that came with 10.1.1.4!) is not a valid install file!
This will have to wait until I have some spare time - and I really don;t want to make things (potentially) worse for now
I think I'll try the restoration back to its original settings first and use my wifes pc as a fallback
To be honest, I am not 100% happy with iTunes on my pc anyway - when I try and uninstall it, Windows tells me that itunes.msi (the one that came with 10.1.1.4!) is not a valid install file!
This will have to wait until I have some spare time - and I really don;t want to make things (potentially) worse for now
Some more info which may (or may not) be relevant
I used iTunes to move an app from one iPod page to another and despite the sync not completeing, the app HAS moved (a GOOD sign)
Although the iPod insists there is "no music" on the device, it does have ALL of my playlists (even though they are all empty). I'd have expected NOT to see the playlists at all (a BAD sign)
I used iTunes to move an app from one iPod page to another and despite the sync not completeing, the app HAS moved (a GOOD sign)
Although the iPod insists there is "no music" on the device, it does have ALL of my playlists (even though they are all empty). I'd have expected NOT to see the playlists at all (a BAD sign)
I wonder if this is related...
When I run iTunes diagnostics, it tells me that "iTunes helper is not running"
I found ituneshelper.exe in the itunes program folder and now it IS running
iTunes diagnostics also reports that a sync test completes OK
But (and I got so excited) syncing is still stalling on "finishing sync" (despite the iPod syncing some podcasts I downloaded last night BACK to the pc!)
Looks like a "factory reset" is my only choice
When I run iTunes diagnostics, it tells me that "iTunes helper is not running"
I found ituneshelper.exe in the itunes program folder and now it IS running
iTunes diagnostics also reports that a sync test completes OK
But (and I got so excited) syncing is still stalling on "finishing sync" (despite the iPod syncing some podcasts I downloaded last night BACK to the pc!)
Looks like a "factory reset" is my only choice
The factory reset is a good idea I think. If the synch did not complete properly there could be a damaged file that could cause this. It sounds like a reinstall of iTunes would be worth completing. Can you hand remove the .msi file. i.e. drag it to the trash. nDo the ipod restore first and see how that goes.
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