Hi craft.....Hope you are getting accustomed to my Welsh accent.:-)
I had a similar problem when I connected the BT Hub, nearly two years back; so I telephoned the Broadband helpline and a pleasant Indian chappie helped me sort out things. In fact, because my computer doesn't have a landline telephone close at hand, the chappie concerned immediately telephoned back to my mobile.
rojash has probably given you the answer. However if you still have difficulties the following may be of assistance.
http://bt.custhelp.co...3NHxsdmw9Y29udGFjdCI.
Best of luck.......Ron.