Transfer to Sky

[quizbag]

I am transfering to Sky broadband from an unbundled phone line (whatever that means) and require a new phone number. The literature I have recieved does not make it clear if we will be without broadband during the change over period. I expect a break of a few hours but have the feeling that it could be much longer. Does anyone have any experience of this please?

[Mattk]

There should be no break at all. Sky should contact your old provider and get the migration code.

[Jemisa]

Sky don't, I had to do it and it took days.

jem

[quizbag]

It doesn't look good as you can't get a migration code from these unbundled lines which is why I had to have a new number.
Thanks to both of you for your response.

[AlBags]

The new provider does not get any code from any ISP.
The old provider is supposed to provide it, and then you pass to the new supplier.

[Jemisa]

Allbags - I like the "should" bit....

jem

[ChuckFickens]

AL, MAC codes don't apply for unbundled lines.

[quizbag]

Thanks everybody. I had a Sky engineer in today to fix the set and he said that it can take as much as 2 weeks. So much for their advert saying just one click.....

[bushbaby_de]

You're not going to like my answer.... when we switched to Sky we were without broadband for about 4 weeks.....

[quizbag]

Thanks bushbaby - I will get the valium in now.