Cannot acess E mail

ayabrea38 | 17:15 Wed 23rd Mar 2011 | Technology

4 Answers

I have an NTL account as my normal e mail for years and suddenly cannot access it through the Virgin website,it keeps saying that I am putting in the wrong password(I know I'm not)The only way I can read my mail is through outlook.The Virgin site has been ungraded and it is only since that I have had bother.Do I have to be a virgin customer now?
Much thanks
Aya

help, having problems trying to open a video message...

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wolf63

try typing in your whole email address and not just the bit before @

ayabrea38

Question Author

Tried that and it still is telling me I am wrong!Honestly I have gone over and over the words again and again - driving me mad

wolf63

I'm with Blueyonder/Telewest and the log-in screen changed the other day.

You should be able to get in no problem. I used to log in with my user name only but now have to enter my full email address. Try their HELP stuff - some of it is actually quite helpful.

ayabrea38

Question Author

Thanks wolf63,when my brain has stopped hurting I will give it a good bash-the site that is lol
Cheers
Aya

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