Have a word with the DW&P, she should be allowed some pension credit, Depending on her circumstances her rent and Council tax will be taken care of. If she needs daily help from someone, a carers allowance may apply as well. The DWP will arrange a visit to see her to assess her ability, it would be better if a close member of the family were there to give her some reassurance and maybe help to answer the questions she may not understand. A lot of elderley people are struggling to cope with the bills lately, and miss out on this.