if you use webmail with your ISP

[emmie]

which has been having problems for last week or so, how do you change it, or can you, was suggested use outlook, but if im honest i don't know what it is.
Everything was already installed when bought computer, its why nothing much has been changed, and webmail has been in use ever since.
would i need different e mail account, e mail address?

[Buenchico]

Your email service needs to support either the 'POP3' or 'IMAP' protocol. (Don't worry! You don't need to know what they mean. It's just like saying your car needs an engine - you don't actually need to know how it works!). While most free web-based services don't do that, but any service directly from any ISP should do so.

Then you need a suitable email client (which is simply a computer program designed for sending and receiving emails). If your computer has an older version of Windows (such as XP) it will have Outlook Express (and possibly Outlook) already on it. Later versions of Windows require you to download and install an email client. (If you download Microsoft's freebie it will be Windows Live Mail. Otherwise you could use a third-party program, such as Thunderbird).

Then you need to configure it with the relevant settings, which are specific to your ISP (and to your personal account).

It's not as hard as it sounds but, in order to help, we'll need to know the following:
1. Which version of Windows have you got? (ME, 2000, XP, Vista, 7?) ;
2. When you click on Start>Programs can you see Outlook, Outlook Express or Windows Mail listed there. (If you've got Microsoft Office on your PC, it might be listed there). If so, which program is it? ;
3. Which ISP do you use?

Chris

[emmie]

perhaps because i took good advice on here, so thank you, the e mail seems to be running ok, what i am concerned about is that the time, an age, i spent on the phone to the ISP didn't resolve the problem. He didn't know why it was doing what it was doing. Tech support gave me all the details of POP3 etc,
its TT ISP, Windows 7, i would have to look up the other details, but since running firefox e mail is quicker and no problems, fingers and toes crossed, but the level of support at their end isn't good. Its why i have been on here asking all these questions.

[emmie]

Start programme, Windows Mail, Windows office 2007, not sure if that is something you asked?

[emmie]

something else just cropped up, now have installed firefox, if i want to look at links on firefox, i need to install plug ins Adobe flash something?
have Adobe reader on system, followed the instructions on the link to a question i just answered, but won't let me download, says my name/data not recognised.

[emmie]

strange to say plugs in now installed, i must be learning something on here
lol

[Buenchico]

I'm still a bit confused as MOST editions of Office 2007 (including the 'Basic' and 'Standard' ones) DO include Outlook, but the 'Home & Student' edition DOESN'T.
(And I'd expect to see 'Windows Mail' listed wirth Vista, but not with Windows 7!).

The safest approach is probably to download and install Windows Live Mail from here:
http://explore.live.c...ws-live-mail?os=other
Then simply follow the instructions here:
http://help.talktalk....2lkL3VzMk5QSnlr/sno/0

Chris

[emmie]

Def Window Live Mail, and can't see Outlook at all.