A nice story for a change!

[daisya]

Thursday saw Asda online shopping make a right mess of our delivery (grr), their fault as the packers had left bottled beer on it's side and it spilt (how?) all over the shopping. The delivery boy didn't know until half way through unloading so he had to take it all back and we contacted the store. Not very helpful when we rang, bad day with weather etc etc - not our problem we said, so we rang their helpline to complain.

Spoke to someone in South Africa (?) who was helpful and who rang back to say Asda would re-deliver today. Waited and waited but no delivery. Rang the store, "oh breakdown in communications they said" they didn't even telephone us to say the delivery would be late. However, a nice young lady turned up 5.30 and just unloading the lot when we noticed some items and (offending lol) beer hadn't been included but we'd been charged. Sigh. She said she would leave a note back at store for them to be delivered tomorrow!

Tonight a knock on the door and the same young lady stood there, she'd made sure she had retrieved the rest of the order and although not asked to do so, had brought it out to us. Now wasn't that lovely. She didn't have to do it and yet one often hears about youngsters not bothering or caring but this lovely girl did that without being asked. Makes one really happy to know there are still some really nice, caring people out there.

[boxtops]

That's nice - restores your faith in customer service in big business!